Privacy Policy

Last updated: January 5, 2025

At Melotech, we respect your privacy and are committed to protecting your personal data. Our website is designed with privacy by design principles to collect as little data as possible while providing you with the best possible experience. We do not track you across the web, we do not share your information with third parties, and we do not run analytics that compromise your privacy.

This privacy policy outlines what minimal data we collect, why we collect it, how we process it, and your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller for this website is:

Melotech
Email: info(at)melotech.ai

If you are based in the European Union, we operate in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. What Data We Do NOT Collect

We want to be clear about what we don't do:

No Cookies: We do not use cookies or similar tracking technologies. You are not being tracked while browsing our site.
No Analytics: We do not use Google Analytics, Meta Pixel, Adobe Analytics, or any analytics tools that collect personal information or track user behavior. Your visit is completely anonymous.
No User Accounts: We do not offer user logins, registrations, or user accounts. There is no personal profile stored on our servers.
No Third-Party Tracking: We do not use any third-party tracking scripts, pixels, or beacons that could compromise your privacy.
No Behavioral Tracking: We do not track your browsing patterns, clicks, or interactions on our website.

3. What Minimal Data We Do Collect

We only collect data in the following limited circumstances:

Email Communication: If you contact us via email at info(at)melotech.ai, we collect and process:

Your email address
Your name (if provided)
The content of your message
Any attachments you send

Server Logs: Our web server automatically collects standard technical information necessary for website operation, including:

IP address (anonymized after 30 days)
Browser type and version
Operating system
Date and time of access
Pages requested
HTTP response codes

This data is used solely for technical maintenance, security monitoring, and ensuring website availability. It is not used for tracking or profiling purposes.

4. Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

Legitimate Interest (Article 6(1)(f)): For server logs and security monitoring to ensure our website operates safely and effectively.
Consent or Contract Performance (Article 6(1)(a) or (b)): When you contact us via email, we process your data to respond to your inquiry.

5. How We Use Your Data

We use the minimal data we collect only for these specific purposes:

Email Communication: To respond to your inquiries, questions, or business requests. We do not use your email for marketing purposes unless you explicitly opt-in.
Website Security: To detect and prevent security threats, spam, and abuse.
Technical Maintenance: To ensure our website functions properly and to diagnose technical issues.

6. Data Storage and Security

Location: All data is stored on secure, encrypted servers located within the European Union, ensuring compliance with GDPR requirements.

Security Measures: We implement appropriate technical and organizational measures to protect your data, including:

End-to-end encryption for email communications
Secure HTTPS connections for all website traffic
Regular security updates and monitoring
Access controls and authentication systems
Regular security audits and assessments

Data Retention:

Email communications: Deleted after 2 years unless ongoing business relationship requires longer retention
Server logs: Automatically deleted after 30 days
IP addresses: Anonymized after 30 days

7. Data Sharing

We do not sell, trade, or share your personal data with third parties, except in these limited circumstances:

Legal Compliance: If required by law, court order, or government regulation
Service Providers: With trusted EU-based service providers who help us operate our website (email hosting, web hosting), but only under strict data processing agreements that comply with GDPR
Business Transfer: In the event of a merger, acquisition, or sale of assets, but only with equivalent privacy protections

Our email provider and hosting services are GDPR-compliant and located within the EU.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access (Article 15): Request a copy of the personal data we hold about you
Right to Rectification (Article 16): Request correction of inaccurate or incomplete data
Right to Erasure (Article 17): Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing (Article 18): Request limitation of how we process your data
Right to Data Portability (Article 20): Request transfer of your data to another service provider
Right to Object (Article 21): Object to our processing of your personal data
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, simply email us at info(at)melotech.ai. We will respond within 30 days as required by GDPR.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.

9. International Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA). All our servers and service providers are located within the EU/EEA, ensuring your data remains protected under GDPR standards.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of any material changes by:

Updating the "Last updated" date at the top of this policy
For significant changes, providing notice on our website or via email (if we have your email address)

We encourage you to review this privacy policy periodically to stay informed about how we protect your data.

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: info(at)melotech.ai
Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days as required by applicable data protection laws.

This privacy policy demonstrates our commitment to respecting your privacy and complying with the highest standards of data protection, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.